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Hi,
Hi, I'm happy to assist you with your concern regarding lost/deleted emails after you upgrade your account from Hotmail to Outlook.
By upgrading to Outlook.com, you are only upgrading the user interface of Hotmail to the new user interface; hence all your emails should still stay in your Inbox. There could be many reasons why emails could be lost after renaming:
1. Due to inactivity in account:
· If your emails were over 365 days old, you may have lost them due to inactivity in the account even before you renamed the account. If you had Self-recovery of emails turned on in your account before renamed, you can try to recover some of the deleted messages yourself (Link to recover deleted messages is under DELETED folder), refer: Deleted email messages.
· If you were accessing your emails on a mail client such as Windows Live Mail or through your mobile device, but didn’t log into your web account for over 365 days, you may lose emails due to inactivity in web account.
2. You got another option to save your Hotmail emails differently when renaming your account to @Outlook.com account: If you chose to rename your account to @Outlook.com, a prompt would have asked you – ‘Where do you want to save your emails?’ You will have the option to create a new folder for your old account or save the emails in the Inbox of your renamed account. If you chose to create a new folder, the default name of the folder will be the name of your old account and the folder will appear in the left pane under ‘Folders’. And all your old emails will be stored in this folder.
3. Your account has been hacked even before you renamed your account: A hacker had already deleted emails in their account before you renamed the account.